here’s the deal…
Our shipping policy is pretty simple, we just have one question:
and what you need to know…
TTS Gear only sells the best tactical knives and we want you to be stoked with your purchase. However, if you are not happy, we have the following return policies:
• You must notify us within three business days of the item being delivered.
• All returns MUST have a Return Authorization from TTS Gear prior to being sent back.
• You have three days from receipt of item to contact us and request a Return Authorization (RA) number.
• All items must be returned in the same condition as they were received. This means if you carried the item, put on any wear, or cut something, it’s yours. We also require all original packaging, inserts, hardware, and anything else that came with the item. If we don’t get all the parts and packaging back, we will not accept the return.
• You are responsible for the item until it reaches us, so please send insured and packed well. If we sent it to you in a box, send it back to us in a box. If an item is damaged in transit or is lost due to poor packaging, you will have to file an insurance claim as we will not be issuing a refund and will return whatever pieces we have back to you.
• Returns must be received 14 days (21 for international orders) from the date you were issued an RA number. Returns received past that time period will be charged a handling fee.
• Please allow 5-7 business days for us to process your return. You will be issued a refund for the cost of the item.
• Other fees may apply for special handling/cases.
TTS Gear is still a small business. We are not Amazon. Returns cost us money in credit card fees, labor, etc. Not to mention, it is tying up gear that could have been sold instead of being shipped back and forth.
• We have had obviously used knives returned to us. • People breaking out microscopes and wanting the same knife model sent over and over till they get a “perfect” one. • People who are either indecisive or get scared when the credit card bill comes due and have returned more knives than they have kept.
If you fall into any of these categories, please do everybody a favor and buy your gear at a show where you can hold it first hand.
TTS Gear carefully inspects all products prior to shipment, but if you receive the incorrect product or a product with a defect covered by TTS Gear’s warranty, please notify TTS Gear customer service within 24 hours of receipt. To return a product, it must be unused, its original unopened packaging, and returned within 30 days of receipt. TTS Gear will not accept returns of custom or specialty kits. All returns are subject to a 10% restocking fee. Customer is responsible for arranging and paying for return shipping. To return a product, contact customer service to receive a Return Merchandise Authorization and return instructions.
TTS Gear will issue a full refund for any item still in new and sell-able condition that has been returned within 45 days of purchase directly from TTS Gear. We politely request you return items with the original tags still attached if possible. In some cases, missing tags and bags may result in a 10% restocking fee. Items with excessive pet hair, odor or dirt will be returned to the purchaser without refund.
everything else about your shipment…
Its rare, but it happens. No delivery company is perfect and we all make mistakes. Simply take a photo(s) of the damaged package or product and email our shipping department at firstname.lastname@example.org with your order number. Our team will contact you shortly and get you sorted out A.S.A.P.
Easy, simply email our shipping department at email@example.com with your order number. Our team will contact you shortly and get your missing item out to you A.S.A.P.
Even easier, simply email our shipping department at firstname.lastname@example.org with your order number. Our team will contact you shortly and get your tracking number out to you A.S.A.P.
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